Over the last three years, customer experience went from buzzword to reality. What’s next? How are agencies elevating the total experience, both for the public and for federal employees?

Agencies have taken the executive order issued by President Joe Biden in December 2021 to heart. Nearly every agency large and small has a chief experience officer. And there’s a continual drumbeat of new and expanded digital service offerings.

We invite you to join us for the Federal News Network CX Exchange, presented by Maximus, an exclusive two-day event April 23 and 24.

You will hear from tech leaders across government and industry as they share tips, tactics and insights:

How do agencies continue to elevate these experiences?
How do they take advantage of data that expanded digital services provide to continually improve service but also missions themselves?
How do they build in the resiliency to maintain services that in some cases can suffer no downtime?
How do agencies ensure the security of transactions that take place digitally along with the personally identifiable information that those transactions often involve?

For our second annual CX Exchange, we will explore how agencies are embedding CX into their missions. We will look at how the cross-agency life experiences teams and high impact service providers are reshaping the way the public interacts with and receives services from the government. We also will highlight how leaning into technology helps agencies simplify and improve digital services for both citizens and employees.

Please register using the form on this page.
Have questions or need help? Visit our Q&A page for answers to common questions or to reach a member of our team.