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Amelia Brust/Federal News Networkcustomer experience

DoD’s approach to fix its computers is function over form

Leslie Beavers, the principal deputy CIO for DoD, said a key focus for the near future is to improve the warfighter’s experience in using IT.

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U.S. Navy/Rick Naystatt090310-D-5972N-009 SAN DIEGO, Calif. (March 10, 2009) Information Systems Technician 2nd Class Ryan Allshouse uses the intrusion detection system to monitor unclassified network activity from the automated data processing workspace aboard the aircraft carrier USS Ronald Reagan (CVN 76). IDS is part of the integrated shipboard network system and serves as an important computer network defense enabler protecting the unclassified shipboard network from cyber attack. (U.S. Navy photo by Rick Naystatt/Released)

Navy says it’s achieved big UX improvements amid DoD effort to ‘fix our computers’

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A strategy for better CX: ‘Make it work, make it simple, make it memorable’

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Amelia Brust/Federal News Network

DoD prioritizes IT user experience

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(Photo courtesy of NIST)An employee swipes their personal identity verification (PIV) card

CISO council considers new authentication mechanisms for feds, citizens

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FILE - In this Aug. 17, 2018, file photo, people arrive before the start of a naturalization ceremony at the U.S. Citizenship and Immigration Services Miami Field Office in Miami. USCIS, The cash-strapped federal agency that oversees that nation's legal immigration system, scrapped plans Tuesday, Aug. 25, 2020, to furlough 13,000 employees, or nearly 70% of its workforce. The agency said it would maintain operations through September when the the fiscal year ends. (AP Photo/Wilfredo Lee, File)

USCIS out in front again by hiring a user experience director

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DoD Cloud Exchange: Lyle Kellman, GDIT

This discussion with Lyle Kellman of GDIT is part of Federal News Network’s DoD Cloud Exchange

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