Securing the Nation: Deep dive into federal SOCs
On the cyber frontlines with federal SOCs
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On Air: Federal News Network
MAXIMUS
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At VA, AI and data optimization hold the promise of better health outcomes, job satisfaction
Building purposeful CX: The importance of a holistic approach to improving customer outcomes
How modern security operations centers keep up with emerging threats
How to develop a ‘total experience’ approach to drive meaningful experiences and outcomes
7 practical tips to inform your digital modernization initiatives in 2024
Attack surface management: Practical cybersecurity in the age of digital transformation
Want to operationalize AI responsibly? Take a holistic and scalable approach
The powerful link between CX and cybersecurity is key to a prosperous digital ecosystem
Data governance — plus 3 other factors — critical to making actionable use of data
Having loads of data isn’t enough. We talk with James Bench of Maximus about how to develop a practical governance strategy and about three other critical…
CX Exchange 2023: Maximus’ MaryAnn Monroe on why to start by identifying critical pain points
By taking a human-centered design approach, view your agency’s services as your customer would and identify the most troublesome problems and burdens,…
CX Exchange 2023: Maximus’ MaryAnn Monroe on why good employee CX starts before Day 1
TechnologyWhen it comes to employee customer experience, it’s critical to take a lifecycle approach, says Maximus’ MaryAnn Monroe. From before day one to their last day, “everything that happens in between is that employee’s experience with a company or agency.”
