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DHS hires new CISO; Former cloud security lead lands new job

DHS named Hemant Baidwan as its new chief information security officer and ZScaler hired former acting director of FedRAMP Brian Conrad.

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS names new deputy CIO after current one to retire in March

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Department of Homeland Security

DHS sees ‘usability testing’ as central to big burden reduction goals

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS’ move to agile development to buoy customer experience too

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Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

DHS launching new ‘customer experience’ directorate this month

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The Homeland Security logo is seen during a joint news conference in Washington, Feb. 25, 2015. The Homeland Security Department said Friday that Cameroonians would be temporarily shielded from deportation, saying extreme violence between government forces and armed separatists in the African nation made conditions unsafe for people to return. (AP Photo/Pablo Martinez Monsivais, File)

DHS CIOs see ‘IT academy’ as way to boost growing tech workforce

Like many agencies, DHS is trying to recruit new tech talent. But the agency also wants to advance professional development opportunities for its existing…

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Department of Homeland Security logo

No more ‘big bang’ programs: DHS shifts focus under emerging IT strategy

DHS is reshaping its approach to technology by focusing on more agile, iterative projects, and reducing its reliance on big system integrators.

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS organizing new directorate to lead CX efforts

Management

DHS has brought on a U.S. Digital Service veteran to lead a new customer experience directorate.

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