Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?

During this webinar, you will gain the unique perspective of top government CX experts:

• Mo Earley, High Impact Service Provider, Portfolio Lead, Federal CX, Office of Management and Budget
• Amanda Damewood, Director of Customer Experience, United States Citizenship and Immigration Services
• Ariele Faber, Chief Experience Officer, Centers for Medicare and Medicaid Services
• Karen Tuttle, Director of Digital Experience, Verizon
• Charlotte Lee, Customer Experience & Innovation Strategy Executive, Granicus
• Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.