Special Edition: Customer Experience Month

The Defense Information Systems Agency’s Enterprise Services Directorate wants to improve customer experience, and find ways to measure their success in order to quantify their improvement.

Improving customer experience is a top priority for the Department of Veterans Affairs. The department has been concentrating on improving service to its constituents, veterans.

Using technology and data analytics to improve the ability for employees in government to create great CX is 50% of the equation, explains Genesys Public Sector CTO Steven Boberski. He sits down to talk all things CX with The Federal Drive’s Tom Temin.